FAQs

The answers to many frequently asked questions relating to subscriptions can be found here.

Resetting your password
Subscription number
Access to articles on the website
Difficulties with website access
Apollo digital edition and archive
The Apollo app
Delivery problems
Pausing a subscription
Cancellations
Payment Security
Contacting customer services
Contacting the Editor

1. Resetting your password

Click on the ‘forgot password/new subscriber’ link on the log-in form and follow the on-screen instructions.

2. Subscription number

Your subscription number can be found on your welcome email, and is printed on the slip of white paper that comes with your printed issue every month, if you have a print + digital subscription.

You will only need your subscription number to gain free access to the Apollo app and the online archive of back issues.

If you can’t find your subscription number, contact customer services by email at subscriptions@the.apollomag.com or call +44 (0)1858 438 414 (UK & RoW) | 1-800-567-5835 (USA)

3. Access to articles on the website

You can access articles on the website by creating an account and logging in.

Go to ‘register’ at the top of the page
Enter your email address (if you are a subscriber please use the email address on your subscription) and choose a password
Enjoy reading the digital content every day

If you already have a subscription then it is possible you already have an account – if this is the case click “log in” and select the “Forgot password / new subscriber?” option to create a new password and log in.

If you wish to access the digital page-turner edition of the magazine and archived editions of Apollo, please see Apollo digital edition and archive and follow the instructions on setting up an Exact Editions account.

4. Difficulties with website access

Registered users on the website who do not have a subscription only have access to a limited number of articles each month.

If you are a subscriber and have successfully registered an account on the website using the email address and password linked to your subscription and are still having difficulties then please try logging out of your account, clearing your browser’s cache and logging back in.

Click here to find out how to clear your browser’s cache.

If this doesn’t resolve the problem, please contact our customer service team via email at subscriptions@the.apollomag.com detailing the problem and we will investigate and resolve it as soon as possible.

5. Apollo digital edition and archive

If you have a digital or print + digital subscription to Apollo Magazine you can access digital editions of each issue through Exact Editions. Please visit our digital edition page to set up your Exact Editions Account. We recommend you use the same email address as your Apollo subscription and website account.

You will need your subscription number which is printed on the slip of white paper that comes with your printed issue every month. If you have a digital only subscription and cannot locate your welcome email, please email subscriptions@the.apollomag.com to request your subscription number.

Once you have created your account you can log in to Exact Editions to access the full magazine.

For further help with your Exact Editions account, please contact Exact Editions at support@exacteditions.com or call +44 (0)20 7837 4801

6. The Apollo app

Our app is facilitated by Exact Editions. In order to gain app access you will need your Exact Editions email address and password. Please go to section 5 if you need help with setting up an Exact Editions account.

1. Visit the App Store from your mobile device and download the Apollo app
2. When in the app, scroll through the first seven pages of the magazine and you will be presented with a screen offering you a subscription. You will now have the opportunity to log in with your Exact Editions username and password
3. For the best reading experience please ensure your device has a Wi-Fi connection. Please note that a Wi-Fi connection is required to sync the latest issue to your device
4. Once you are logged in the Apollo app will automatically sync the latest issue to your device as they become available. Once the sync is complete it will be available for offline reading

For further enquires please contact Exact Editions at support@exacteditions.com or call +44 (0)20 7837 4801
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7. Delivery Problems

If you experience any problems with the delivery of your magazine, please contact customer services by email at subscriptions@the.apollomag.com or call +44 (0)1858 438 414 (UK & RoW) | 1-800-567-5835 (USA)

If your copy arrives damaged, we will replace it. If your copy does not arrive, we will replace it and/or credit the missing issue to your subscription.

8. Pausing a subscription

You can pause your subscription if you are away from home, and have it restarted when you return. Please contact customer services at least three weeks in advance, and let them know the dates between which you do not wish to receive the magazine. When you return, we’ll arrange for your subscription to restart.

And, if you have an iPad or iPhone, remember that you can always read the magazine using the Exact Editions Apollo app while you have an active subscription.

9. Cancellations

You can cancel your subscription at any time but please note, that any subscription cancellations will take effect at the end of the current term, a refund will not be given for any undelivered issues.

10. Payment Security

All payments for subscription orders are taken securely. Please email subscriptions@the.apollomag.com if you have any questions relating to payment security.

11. Contacting customer services

Address: Apollo Subscriptions Department, Tower House, Lathkill St, Market Harborough LE16 9EF

Email: subscriptions@the.apollomag.com

Phone: +44 (0)1858 438 414 (UK & RoW) | 1-800-567-5835 (USA)

Please remember to quote your subscription number, address and email address in any correspondence so we can find your account quickly.

12. Contacting the Editor

If you have comments about the magazine or any of the content on our website please email editor@apollomag.com or write to us at Apollo Magazine, 22 Old Queen Street, London, SW1H 9HP.